Accessibility

We aim for the site to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, and to the European standard EN 301 549, and we keep improving it.

The site is partially conformant with WCAG 2.1, level AA: some parts of the content do not yet fully meet the requirements (see below).

• Pages have a “Skip to content” link that bypasses the navigation.
• The language of every page is declared (Bulgarian or English) so that screen readers recognise it.
• The banners on the home page can be stopped with a pause button; when “reduce motion” is set they do not change by themselves and change without animation.
• The main photograph of every product has a text alternative with its name.
• Text and button colours are chosen for a contrast of at least 4.5:1; on the coloured labels in the menu the text colour (white or dark) is picked automatically for the background.
• Fields and buttons have names for screen readers, and form errors are shown as text, not only by colour. At checkout, the chosen office and the number of offices found are announced to screen readers.
• The product comparison table, which scrolls sideways, can also be scrolled with the keyboard.

• Product data and photographs come from the suppliers. Some photographs have no description beyond the product name, and some descriptions contain unstructured text.
• For some products the label information (ingredients, nutrition facts, directions) is so far available only as a photograph of the label.
• On the English version of the site, product names, descriptions and specifications that have no translation are in Bulgarian.
• The content of the “Page not found” (404 error) page appears only after JavaScript has loaded.
• Manufacturers' websites and other external pages that we link to may not be accessible.
• The main pages (home, category, product, cart, checkout, comparison) have automated WCAG 2.1 AA tests (axe-core). A manual check with a screen reader and keyboard only has not been done yet.

If something on the site is not accessible to you or you need the information in another format, write to us at [email protected] or call +359 877 900 982. Tell us the address of the page and what does not work — we will reply as soon as possible and help you get the information you need.

The site is run by ARFA ES EOOD, UIC 205173951, ul. Inzh. Stoimen Sarafov 3, 1756 Sofia, Bulgaria.

If you are not satisfied with our reply, you can contact Комисията за защита на потребителите (the Bulgarian Commission for Consumer Protection) — kzp.bg (opens in a new tab).

This statement was prepared on 28 October 2026 on the basis of a self-assessment by the shop's team and the automated tests. No external accessibility audit has been carried out. We will review it whenever the site changes significantly.