Delivery and payment
We ship orders within 3 working days and deliver them nationwide with Econt, Speedy, BoxNow, Sameday and Pigeon to an office, a parcel locker or your address within 1–2 working days. Free delivery on orders of €50.00 or more.
Contents
To a courier office
Collect the parcel from an Econt, Speedy or Pigeon office of your choice.
approx.€3.99
To a parcel locker
An Econtomat, a Speedy, BoxNow or Pigeon locker, or a Sameday easybox — collect the parcel whenever it suits you.
approx.€3.99
To your address
The courier brings the parcel to the address you give.
approx.€5.99
Free delivery on orders of €50.00 or more
Value of the products after discounts, excluding delivery and free gifts.
1. Delivery prices
- To a Econt, Speedy, BoxNow, Sameday and Pigeon office or locker — approx. €3.99
- To your address — approx. €5.99
- Free delivery on orders of €50.00 or more (value of the products after discounts, excluding delivery and gifts)
Prices are in euro and include VAT. Delivery is not included in product prices — it is shown separately in the cart and before you confirm the order. The exact price is calculated from the courier’s tariff based on the parcel weight and the destination; for cash on delivery it includes the courier’s cash-on-delivery fee.
2. Delivery time
We process orders on working days, in the order received, and ship them within 3 working days after confirming them. The courier then delivers the parcel within 1–2 working days. Once we ship the parcel, you receive the waybill number so you can track it.
3. Where we deliver
We deliver within Bulgaria only. “18+” products are handed only to adults — the courier may ask for ID.
4. Payment methods
- Cash on delivery — you pay the courier when you receive the parcel.
- Bank transfer — the payment details are in the order confirmation e-mail. We ship the parcel once the payment reaches our account.
If you need an invoice, give the invoice details in the order note or e-mail us at [email protected].
5. Storage in transit
Products travel in their original factory packaging. In hot weather we recommend delivery to an address or office rather than a locker, and collecting the parcel promptly. After delivery, follow the storage instructions on the label.
6. Inspection on delivery
You may inspect the parcel and the products in front of the courier. If the package is visibly damaged, note it with the courier.
Please don’t break any safety seals or foils when inspecting — sealed products opened after delivery cannot be returned under the right of withdrawal.
7. Lower-impact delivery
We currently do not offer a separate delivery option with a lower environmental impact.
8. Uncollected and refused parcels
If you don’t collect the parcel, the courier returns it to us. For a prepaid order we refund you and may deduct the actual delivery and return costs, unless you validly withdrew from the contract as described in “Returns and withdrawal”.
9. Returns and complaints
How to withdraw from a purchase and return products: see “Returns and withdrawal”. For a faulty or wrong product see section 10 of the Terms and Conditions.